Refund Policy

Effective Date: May 17, 2026

Welcome to BloomDash (referred to herein as "BloomDash", the "Platform", "we", "us", or "our"). This Refund Policy (this "Policy") outlines the rules, parameters, refund eligibility criteria, and payment dispute procedures governing transactions completed on our marketing website and client portal (bloomdash.app). By subscribing to any payment plan, purchasing add-ons, or completing transactions on the Platform, you acknowledge that you have read, understood, and agreed to be bound by this Policy in its entirety.

1. Subscription Billing Framework and Payment Processing

BloomDash operates as a digital, cloud-hosted Software-as-a-Service (SaaS) platform that provides instant, continuous access to secure agency client portals, custom-branded workspaces, real-time messaging boards, milestone tracking systems, and client database storage buckets. Access to these resources is provisioned immediately upon completion of checkout. To facilitate these services, BloomDash partners with Dodo Payments as our authorized Merchant of Record. Dodo Payments securely processes all transactions, handles local sales tax (VAT/GST) compliance, manages subscription billing files, and issues official purchase receipts. By completing a transaction, you agree to comply with the billing agreements and checkout protocols enforced by Dodo Payments.

2. General Standard: Strict No-Refund Policy

Because the Platform provisions immediate workspace setups, generates custom SSL certificates, and reserves active database storage volumes upon transaction verification, **all fees paid to BloomDash are non-refundable, and we do not offer pro-rata refunds, partial credits, or compensation for unused subscription periods, downgraded plans, or early cancellations**. Once a recurring billing cycle commences (whether monthly or annually), you will retain access to the subscribed features until the end of that paid cycle, at which point the cancellation or downgrade will take effect. You are solely responsible for managing your subscription tier and monitoring your renewal schedule.

3. Subscription Cancellation Procedure

You can cancel your subscription at any time through your dashboard settings. To initiate a cancellation, log in to the portal at bloomdash.app, navigate to Billing Settings, and select "Cancel Subscription." Alternatively, you can email us at hi@bloomdash.app with your account details and organization slug. To prevent the automated processing of subsequent renewals, cancellation requests must be completed or submitted at least three (3) business days prior to your scheduled renewal date. Cancellation stops the automatic renewal process but does not entitle you to a refund for the current active billing period.

4. Narrow Exceptions for Refund Eligibility

We recognize that extraordinary technical or billing errors can occur. We will evaluate refund requests on a case-by-case basis and may issue a full or partial refund under the following limited conditions:

Severe and Prolonged Service Interruptions (SLA Outages): If a verified, critical database outage, server crash, or platform error entirely prevents you or your clients from logging into or using your workspaces for **more than seven (7) consecutive calendar days**, and our engineering team is unable to resolve the root infrastructure block within three (3) business days of receiving your written bug report. Outage verification is conducted using our system event logs and the public logs hosted at our status page (bloomdash.betteruptime.com). This exception excludes planned maintenance windows or downtime caused by upstream hosting blocks (such as Supabase database failures, Vercel edge outages, or local user ISP drops).
Billing Processing Anomalies: If Dodo Payments or our core application servers execute duplicate charges for the same subscription period, process billing transactions after a verified cancellation timestamp has been recorded in our database, or apply incorrect subscription tier rates.
Core Platform Feature Deprecation: If BloomDash permanently deprecates or removes an essential feature (such as custom CNAME domain routing or direct asset delivery buckets) that is critical to your workflow, without offering a technical workaround or alternative service, and you request a refund within thirty (30) days of the deprecation notice.

5. Refund Request Workflow and Timelines

To request a refund under the eligibility exceptions in Section 4, you must submit a written claim to our billing department within **thirty (30) days** of the transaction charge date. Please send your request to hi@bloomdash.app containing the following information:

The email address associated with your primary portal account and your workspace slug.
The invoice receipt number, transaction ID, and transaction date received from Dodo Payments.
A detailed description of the billing error or technical outage, including relevant system console logs, error codes, and screenshots showing the problem.

Our billing department will audit the request against our database logs and API events. We will issue a formal approval or denial decision via email within five (5) to seven (7) business days of receiving your complete submission.

6. Processing Clearances, Fees, and Currency Fluctuations

If your refund request is approved, we will instruct Dodo Payments to issue the refund to the credit card, bank account, or digital wallet utilized during the original checkout. We cannot process refunds to alternative cards or external bank coordinates. While we submit approved refunds to our processor immediately, it may take **five (5) to ten (10) business days** for the credit to appear on your financial statement, depending on your bank's processing cycles.

All transactions on BloomDash are processed in United States Dollars (USD) or Euros (EUR). We are not responsible for exchange rate fluctuations, foreign transaction fees, or currency conversion losses imposed by your card issuer during the refund process. The refunded amount will match the exact value charged at checkout, but bank statements may show minor discrepancies due to currency conversion rates.

7. Chargeback and Payment Dispute Protocols

We encourage you to contact us at hi@bloomdash.app to resolve billing issues directly. If you file a chargeback, transaction dispute, or fraud alert with your credit card company or banking institution without first contacting our billing support desk, **we reserve the right to immediately suspend your portal access, disable all client guest accounts associated with your workspace, lock database tables, and block the download of uploaded files**. Re-activating a suspended workspace following a dispute resolution will require clearing all outstanding subscription balances, paying an administrative dispute fee of fifteen dollars ($15.00 USD) to offset card network fees, and verifying your billing credentials.

8. Updates to This Policy

BloomDash reserves the right to modify, update, or alter this Refund Policy at any time. When updates are published, we will adjust the "Effective Date" at the top of this page. Your continued use of the marketing website or client portal following the posting of modifications constitutes your binding acceptance of the revised Refund Policy.

9. Billing Support Contact

If you have any questions, billing inquiries, invoice concerns, or refund requests, please contact our support team at hi@bloomdash.app.