Terms of Service

Last updated & Effective Date: June 11, 2026

Please read these Terms of Service (these "Terms") carefully. These Terms constitute a binding legal agreement between you (whether acting individually or on behalf of an entity, referred to as "you", "your", or the "Customer") and BloomDash (referred to herein as "BloomDash", the "Platform", "we", "us", or "our"), governing your access to and use of our primary marketing website and client portal located at bloomdash.app, and all associated software, servers, database integrations, application programming interfaces (APIs), mobile-responsive interfaces, and digital services (collectively, the "Services").

By registering an account, logging into the client portal, clicking "I Agree," or otherwise accessing or using any part of the Services, you explicitly represent that you are at least eighteen (18) years of age, possess the legal capacity and authority to enter into a binding contract, and agree to comply with and be bound by these Terms in their entirety. If you are entering into these Terms on behalf of a company, corporate entity, partnership, or other legal organization, you represent that you have the legal power to bind such entity. If you do not agree to these Terms, or do not possess the required legal authority, you are strictly prohibited from using the Services and must immediately terminate your access to the client portal and discontinue your use of all associated resources.

1. Scope and Nature of Services

BloomDash is a multi-tenant digital workspace platform designed to optimize agency and client interactions, creative production coordination, asset management, and project tracking. The Services provided by BloomDash include, but are not limited to:

Software-as-a-Service (SaaS) features: Provisioning secure client onboarding portals, agency-branded dashboards, structured task lists, milestone indicators, communication channels, feedback utilities, and secure asset upload/download storage buckets.
Client Workspace Coordination: Facilitating communication and sharing file directories between agencies (the "Studio") and their invited customers (the "Clients").
Custom Creative Agency Services: In addition to the SaaS workspace functionalities, BloomDash may from time to time perform bespoke creative design, brand identity development, asset production, custom design templates, or marketing consultancy services (the "Creative Work").

If you engage BloomDash for specific Creative Work, the exact scope, timeline, deliverables, milestones, and custom professional fees for such projects will be detailed in a separate, mutually executed Statement of Work (SOW), Service Agreement, or Master Services Agreement (MSA). These Terms shall apply to all such engagements. In the event of a direct and irreconcilable conflict between the provisions of these Terms and a signed MSA or SOW, the provisions of the signed MSA or SOW shall control, but only to the extent of such conflict and with respect to that specific creative project.

2. User Account Registration, Roles, and Security

Access to and functional use of the BloomDash portal requires the creation of an active user account. When registering an account, you must select from available account roles and comply with all security parameters.

A. Account Registration Obligations

You agree to provide true, accurate, current, and complete information during the registration process, and you agree to update such information promptly to maintain its accuracy. You are strictly prohibited from using false identities, registering on behalf of someone else without explicit authorization, or utilizing temporary email addresses designed to bypass security checks.

B. Account Roles and Permissions Hierarchy

The BloomDash client portal employs a structured role-based access control framework, including:

Studio Owners / Admins: Have administrative rights over workspace configuration, custom domain integrations, pricing plans, team member invites, client invites, billing setups, and overall data management.
Team Members: Have intermediate privileges, allowing them to manage task cards, upload files to client buckets, post comments, and interact with milestones within permitted workspaces.
Clients: Have restricted, tenant-isolated access to their designated client workspace. Clients cannot view other client workspaces, modify portal configurations, or access billing tools.

Studio Owners and Admins are fully responsible for the actions of any Team Member or Client they invite to their workspace. Any violation of these Terms by an invited user shall be deemed a material breach of these Terms by the inviting Studio Owner/Admin.

C. Security of Credentials and Breach Notification

You are solely responsible for maintaining the confidentiality of your login email, username, password, and single sign-on (SSO) tokens. You must secure your account credentials using industry-standard security measures, including the activation of multi-factor authentication (MFA) where available. You accept full legal and financial responsibility for all activities, transactions, configuration changes, and data uploads that occur under your registered account. You agree to notify us immediately in writing at hi@bloomdash.app if you discover or suspect any unauthorized access, security leak, data breach, or compromise of your credentials.

3. Subscription Plans, Fees, Billing, and Taxes

Access to the premium features of the BloomDash client portal is provided on a recurring, subscription-fee basis. By subscribing, you agree to pay all applicable subscription fees in accordance with the billing terms in effect at the time of purchase.

A. Subscription Models and Auto-Renewal

Subscriptions are billed in advance on a recurring basis, depending on the plan you select (e.g., monthly or annually). Your subscription will automatically renew at the end of each billing cycle under the same terms and pricing, unless you cancel your plan through your account settings or notify us in writing at hi@bloomdash.app at least three (3) business days prior to the automated renewal date. Upon cancellation, your access to premium features will continue until the end of your current paid billing period, at which point your account will be downgraded or restricted.

B. Merchant of Record (Dodo Payments)

All subscription checkouts, payment processing, recurring billing collections, invoicing, and tax compliance are securely managed by our third-party Merchant of Record, Dodo Payments. When you initiate a transaction or subscribe to a plan, you enter into a direct billing relationship with Dodo Payments. You agree to abide by the terms of service, billing agreements, and privacy policies of Dodo Payments during checkout. Dodo Payments is responsible for processing your credit card, debit card, or bank transfer payments, issuing digital receipts, and maintaining PCI-DSS compliance.

C. Tax Obligations

All fees listed on the BloomDash website are exclusive of applicable taxes, including national, state, local, value-added (VAT), goods and services (GST), sales, or withholding taxes. Dodo Payments automatically calculates, collects, and remits the appropriate taxes at checkout based on your billing address and corporate tax registration status. You are responsible for providing valid tax exemption certificates or local VAT numbers during checkout if applicable.

D. Payment Failures, Grace Period, and Account Suspension

If an automated charge for subscription renewal fails or is declined by your issuing bank, Dodo Payments will attempt to re-bill your card or payment method on file multiple times over a structured retry sequence. BloomDash provides a **7-day grace period** starting from the initial failed invoice date. During this 7-day grace period, your client portal access and active workspaces will remain fully operational, allowing you time to update your payment details. If valid payment is not successfully cleared within this 7-day grace period, BloomDash reserves the right to immediately suspend or restrict your account. Suspension will result in the locking of your client workspaces, the restriction of guest access, and the temporary halting of custom API executions. Access will only be restored once all outstanding balances are paid in full.

E. Price Adjustments

We reserve the right to modify subscription fees, add-on costs, or plan structures at any time. We will provide at least thirty (30) days' prior written notice to the email address associated with your account before any price modification takes effect. Your continued use of the Services after the price adjustment becomes effective constitutes your agreement to pay the modified fee amount.

4. Intellectual Property and Proprietary Rights

The allocation of intellectual property rights is divided strictly between the technology platform, user-uploaded creative assets, and final agency design deliverables.

A. Platform Intellectual Property

The BloomDash client portal, including its code, database schemas, proprietary algorithms, serverless edge integrations, front-end architecture, user interface elements, visual layouts, graphics, design tokens, styling assets, brand logos (specifically `/logos/bloomdash.svg`), documentation, and all derivative works are the exclusive property of BloomDash and its licensors. These assets are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You are granted a limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to access and use the platform solely for its intended business purposes during your active subscription. You may not copy, modify, distribute, sell, lease, scrape, decompile, reverse-engineer, or attempt to extract the source code of the platform.

B. Client Content and File Storage

You retain all intellectual property ownership, copyright, and trademark privileges over files, artwork, documents, texts, audio, video, custom hex colors, and brand logos that you or your clients upload to the portal workspaces (collectively, "Client Content"). You grant BloomDash a secure, limited, non-exclusive, worldwide, royalty-free license to host, parse, cache, transmit, and display your Client Content solely for the purpose of providing, maintaining, securing, and improving the portal services for you and your clients. We do not claim ownership over any of your creative files.

C. Ownership Transfer of Creative Deliverables

For custom creative agency work executed by our team (such as brand identity designs, custom website layouts, or marketing templates): all intellectual property rights, final design file directories, master creative assets, and copyrights shall transfer to the Customer **only and strictly upon the complete, verified clearance of all invoices and professional fees** associated with that specific scope of work, as defined in your signed SOW or Service Agreement. Until full and final payment is received by us, all draft files, creative concepts, and final deliverables remain the exclusive property of BloomDash, and the Customer is granted no license to utilize, publish, or distribute the work product.

5. Acceptable Use and Platform Integrity

You agree to use the client portal and associated services in compliance with all applicable local, national, and international laws. You agree that you will not, under any circumstances, engage in or permit any invited user to engage in the following prohibited activities:

Security Violations: Attempting to probe, scan, or test the vulnerability of our application servers, database connections, API endpoints, or networks, or attempting to breach any security or authentication filters.
Bypassing Data Boundaries: Attempting to circumvent Row-Level Security (RLS) policies, query data belonging to other tenants, or modify workspace slugs to gain unauthorized cross-tenant access.
Automated Data Gathering: Utilizing automated bots, web crawlers, spiders, indexers, scrapers, or automated scripts to download creative assets, harvest user email coordinates, or extract database records from the portal.
System Overloading: Overburdening system infrastructure, executing distributed denial-of-service (DDoS) attacks, flooding API routes, or causing serverless instances to exceed ordinary runtime thresholds.
Malicious Uploads: Uploading files, scripts, or comments containing viruses, Trojan horses, worms, malware, spyware, ransomware, or any corrupted file packages that could damage or disrupt client portals or local hardware.
Illegal Content: Using the storage buckets or workspaces to host, share, or distribute materials that are illegal, fraudulent, defamatory, abusive, threatening, obscene, or violate third-party copyright, trademark, or privacy rights.
Impersonation: Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with any person or entity.

BloomDash reserves the right to monitor portal usage and immediately suspend or terminate any user or workspace found in violation of these rules, without refund or prior notice.

6. Data Protection, Privacy, and Tenant Isolation

Your privacy and the security of your data are paramount. The collection, storage, and processing of your personal information are governed by our comprehensive Privacy & Cookie Policy.

BloomDash utilizes advanced multi-tenant architectural isolations (specifically PostgreSQL Row-Level Security (RLS) on our databases hosted via Supabase) to guarantee that workspace directories, task items, message channels, and creative file buckets are securely partitioned. You and your clients can only read and write data that matches your validated organization ID. We maintain automated testing routines to ensure the ongoing integrity of these database walls. By using the Services, you acknowledge and agree to these technical configurations and security methodologies.

7. Service Level Agreement (SLA) and System Availability

We aim to maintain a target platform availability and system uptime of **99.9%** for the BloomDash client portal (excluding scheduled maintenance windows). You can verify our real-time system health, API response metrics, and historic uptime reports on our public status page at bloomdash.betteruptime.com.

We perform scheduled platform maintenance during low-activity windows and will provide Studio Admins with at least twenty-four (24) hours' advance notice via email or in-app banners. BloomDash shall not be held liable for platform outages, connection delays, or service degradations caused by upstream infrastructure providers (such as Supabase, Vercel, or AWS server nodes), user network failures, custom DNS propagation delays, or Force Majeure events (including natural disasters, wars, cyberattacks, government actions, or utility grid failures).

8. Term and Termination

These Terms shall remain in full force and effect while you maintain an active account or access the Services.

A. Cancellation and Deletion

You may cancel your subscription at any time through your dashboard settings. If you wish to delete your account and remove your workspace data permanently, you must submit a request in writing to hi@bloomdash.app. We will process data deletions in accordance with our data retention policies.

B. Termination for Cause

BloomDash reserves the right to suspend or terminate your account, lock your active workspaces, and block access to the client portal immediately and without prior notice or liability if:

You fail to pay subscription fees past the 7-day grace period.
You violate any of the rules in Section 5 (Acceptable Use) or any other provision of these Terms.
We are required to do so by governing laws, regulatory authorities, or judicial orders.
We determine, in our sole discretion, that your continued use of the platform poses a security, financial, or reputational risk to BloomDash, its subprocessors, or other customers.

Upon termination, all licenses granted to you under these Terms cease immediately. Any data, files, or messages associated with your workspace may be deleted from our active databases and backup files in accordance with our standard data deletion cycles.

9. Disclaimer of Warranties

EXCEPT AS EXPLICITLY STATED HEREIN, THE SERVICES, PLATFORM ARCHITECTURE, PORTAL INTERFACES, DATABASE STORAGE, AND ALL ASSOCIATED DELIVERABLES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, BLOOMDASH DISCLAIMS ALL WARRANTIES, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SYSTEM INTEGRITY, SECURITY, ACCURACY, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, COMPLETELY SECURE, ERROR-FREE, OR VIRUS-FREE; NOR DO WE MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY, RELIABILITY, OR QUALITY OF THE USER-UPLOADED DATA OR DELIVERABLES HOSTED ON THE PLATFORM. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK.

10. Limitation of Liability and Indemnification

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, IN NO EVENT SHALL BLOOMDASH, ITS FOUNDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUBPROCESSORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUES, BUSINESS PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE SERVICES. THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, BREACH OF WARRANTY, OR OTHERWISE), EVEN IF BLOOMDASH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS OF ANY KIND ARISING UNDER OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY YOU TO BLOOMDASH DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD), WHICHEVER IS LESS. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

You agree to indemnify, defend, and hold harmless BloomDash and its officers, directors, employees, and agents from and against any third-party claims, lawsuits, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from or relating to: your Client Content; your violation of the Acceptable Use Policy in Section 5; your breach of these Terms; or your violation of any third-party rights, including intellectual property or privacy rights.

11. Governing Law and Dispute Resolution

These Terms, your use of the Services, and all actions arising out of or relating to your account shall be governed by, construed, and enforced in accordance with the laws of the jurisdiction of our company's registration, without regard to conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms, including the formation, validity, binding effect, interpretation, performance, breach, or termination thereof, shall be resolved exclusively through final and binding individual arbitration, rather than in a court of law. The arbitration shall be conducted on an individual basis before a single neutral arbitrator, and you and BloomDash agree to waive the right to resolve disputes in court before a judge or jury, and waive any right to participate in class actions, class-wide arbitrations, or representative actions. If arbitration is not permitted by applicable laws, you agree that any legal action shall be filed exclusively in the courts located in our registration jurisdiction.

12. General Provisions and Severability

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and BloomDash regarding your use of the client portal and marketing website, superseding any prior written or oral agreements or understandings.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by an arbitrator or court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions of these Terms shall remain in full force and effect. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and BloomDash's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

13. Modifications to Terms

We reserve the right to amend, update, or modify these Terms of Service at any time. When we make updates, we will adjust the "Last updated" date at the top of this page. We encourage you to review these Terms periodically. For material changes, we will provide prior notice to registered Studio Admins via email or conspicuous dashboard notifications. Your continued use of the client portal or services following the posting of updated Terms constitutes your binding and unconditional acceptance of all modifications.

14. Contact Us

If you have any questions, concerns, or legal notices regarding these Terms, please contact us at hi@bloomdash.app.